As all of our designs are made to order, your purchase will usually be dispatched within 2-3 weeks of your order being placed and will be sent via Royal Mail First Class Special Delivery and the cost for this will be displayed in the checkout phase. If your item is urgent please contact us, and we will let you know if we can prioritise your order. All packages will require a signature on delivery. If a package has been returned to us because delivery was not possible, the cost of re-sending the package will be the responsibility of the Customer.
Please contact us prior to ordering enabling us to provide you with a quotation. Katie Elizabeth of London are not responsible for any import taxes that are incurred once the products have been dispatched.
All our products are made and finished to a high standard using the finest quality materials, but as all our designs are handcrafted, slight variations can sometimes occur between the items you see on our website and those you receive. Colours of materials indicated on our website may also vary slightly due to tolerances in photographic reproduction and differences between computer monitors.
All items are quality control checked before dispatch and leave in perfect condition. Any items that are damaged during transit may be returned as detailed in our returns policy.
All our designs are delicate so please store items in their individual gift packaging to prevent scratching or tarnishing. Avoid spraying perfume and hairspray when wearing your headpiece, as this can blemish pearls and dull the sparkle of the crystals.
We are sure you will be delighted with your purchase but if the item is found to be faulty please return it to us with the original packaging within 7 days of receipt of your order. Prior to returning your order please contact us first, by telephone or email. Items being returned must be in their original condition (as delivered) and in the original packaging. Original condition means that the piece is unworn and that there are no marks or scratches and must not have come into contact with any perfumes, hairsprays or other chemicals. We will issue a replacement or a full refund within 28 days of receipt. Please indicate your preference when you contact us.
For your own protection, we recommend that you return items to us using Royal Mail 1st Class Special Delivery. We do not take any responsibility for items that are not delivered back to us and request that you contact Royal Mail directly. Items being returned are your responsibility until they reach us and we cannot accept liability for any lost or damaged goods.
We reserve the right to reject a returned order if we suspect inappropriate use of our returns policy. If the goods you have received are faulty or you have received the wrong goods by mistake, please return them to us following our Returns Policy. To protect security interests, we will only process returns and refunds when dealing with the original purchaser of the goods.
We understand that our customers value their privacy and we therefore act responsibly to protect that privacy. We confirm that the personal information requested from you either for the purpose of processing your order or for the return of information to you via email is never provided to any third party without your permission.
As all credit card transactions are completed via Paypal we never see your personal credit card details. We only ask for information we need in order to ensure your purchases arrive at the correct address. All information that you provide to us is used purely for payment and the design process.
All of our pieces are delivered beautifully packaged, additional outer packaging is provided as appropriate for dispatch via Royal Mail.
If any of the items are intended to be worn by, or come in to the possession of, children we advise that the child be supervised at all times. In the very unlikely event that pieces are broken, the embellishments may become a choking hazard if swallowed and the wire can have sharp ends if broken. We accept no responsibility for injury caused by the destruction or misuse of items purchased.
All product designs are exclusive to Katie Elizabeth of London.
All product designs and content of this website are protected by Copyright and may not be copied, re-used or transmitted in any form without prior consent.